Customer Service Team leader

Job Role : 

A team leader role is to lead the team to make its quotas, correcting any problem that comes up and motivating the sales team ,The sales supervisor usually acts as the intermediary between the upper levels of management and the sales team in order to create and maintain the organization goals .

Responsibilities :

• Build a strong customer relationship management strategy to ensure customer satisfaction
• Manage and monitor daily orders assignments through customer service team
• Coordinate activities with all other functions of the department a
• Establishing and monitor service KPIs
• Monitoring and analyzing results
• Implementing changes accordingly
• Lead on-site customer meetings and trainings
• Work with Marketing team to identify potential clients for case studies

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